CANCELLATION POLICIES:

Tico Tours Guanacaste will charge $180US BOOKING DEPOSIT per tour to provided credit card at the moment of confirming your reservation. The balance due will be paid in full or charge to credit card provided the day of your first tour.

All reservations/tours confirmed during the weeks of Peak season December 15 th through January 15 th , must be pre-paid in full and there’s no refund.

Tour re-scheduling must be requested at least 36 hours in advance. If rescheduling is requested with less than 36 hours of scheduled tour, the total cost of the tour will have to be paid again. All airport transportation/Sailing/Sunset/fishing/Snorkeling tours must be pre-paid in full.  

Tour cancellations made with at least 36 hours of scheduled date are fully refundable minus the credit card charging fees (5%). Tour cancellations made with less than 36 hours are non-refundable and any balance due will be charged to credit card provided.

Tours cancelled by Tico Tours due unsafe weather conditions will be rescheduled. If reschedule is not possible at all because of the weather you will receive a 100% refund.  There are no refunds for late cancellations, unused portions of packages or not shows. 

Cancellations MUST be notified via email: This email address is being protected from spambots. You need JavaScript enabled to view it.

GROUPS (15 people & up):15-30 days prior to scheduled date: 100% of total cost of tour must be pre-paid and if cancellations a 50% is refundable— Cancellations: 0-14 days prior to scheduled date there’s no refund. 

ADDITIONAL POLICIES:

Children over 10 years old pay full price. Infants no charge. All children under 4 years old are considered infants. The following tours children all ages must pay FULL PRICE: Rafting tour, Witch’s Rock & Congo Trail Canopy, Nicaragua 1 day, Monteverde, Arenal Volcano --Children ALL ages must pay FULL price.